Refund policy

Returns and Exchanges

Because our apparel is made or ordered specifically for each customer, all sales are final. We are unable to accept returns or exchanges. Please review your size, color, design and personalization selections carefully before placing your order. 

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your item arrives damaged or defective, or if we made an error with your order, please contact within 7 days of receiving it. We will work with you to correct the issue through a replacement or refund when appropriate. Please include your order number and photos of the item when contacting us about an issue. 

Order Cancellations

Because we order apparel every Monday and begin purchasing materials for custom orders, cancellation requests must be made before the applicable Monday order is placed. Once materials have been ordered or production has begun, the order cannot be cancelled. 

Questions about your order can be sent to lcysvg@sleepingcreekoutfitters.com.